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Terms & Conditions That Govern Your 88skor Account

Before you open an account or use any part of the 88skor platform, these Terms & Conditions form the binding agreement between you and us.

Binding on all accountsCovers Malaysia accessUpdated when law requiresAvailable where local law permits
88skor Terms & Conditions That Govern Your 88skor Account
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How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you believe your account has been affected by a decision you do not understand, contact our support team directly. We aim to respond to all terms-related queries within 24 hours on business days, and complex disputes within 72 hours.

Team online

Live Chat

Open the chat widget from any page on 88skor to speak with our support agents about a specific clause or account decision. Available 7 days a week during operating hours.

Email Support

Send a detailed message to our support address for terms-related queries that require a written record. We log every email so your query has a traceable reference number.

Help Centre

Our help centre hosts plain-language summaries of the most frequently questioned clauses. Search by topic — account closure, payment disputes, or data handling — to find the relevant section fast.

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How 88skor Handles Your Account and Data

These six practices reflect how we put the commitments in our Terms & Conditions into action — from how we store your data to how you can request changes to your account…

Data Retention Policy

We retain your account data for as long as your account is active and for a further period required by Malaysian financial and legal obligations. You may request a summary of what we hold at any time by contacting support.

Cookie Handling

Our platform uses session cookies to keep you logged in and analytics cookies to measure page performance. You can manage your cookie preferences through your browser settings without affecting your ability to log in.

Account Security Measures

Passwords are stored as salted hashes and never visible to our staff. We recommend enabling two-factor authentication from your account settings page to add a second verification layer each time you log in.

Payment Data Handling

When you transact through Touch 'n Go, GrabPay, Boost or FPX, payment credentials are processed by the respective payment gateway — we do not store your full card or e-wallet details on our servers.

Who to Contact for Changes

To update personal details such as your registered email, phone number, or identity documents, submit a request through live chat or email. We verify identity before processing any change to prevent unauthorised amendments.

Terms Update Notification

When these Terms & Conditions are materially updated, we display a notice on login and send an email to your registered address. Continued use of the platform after the effective date constitutes acceptance of the revised terms.

Frequently Asked Questions on Our Terms

These questions cover the clauses that account holders ask about most often. If your question is not listed here, reach out through live chat and we will point you to the relevant section of the full terms document.

Yes. By completing the account registration process on 88skor, you confirm that you have read and agreed to these terms in full. They take effect immediately and remain binding for the lifetime of your account.

Where any clause is found to conflict with applicable Malaysian law, that clause is read down or severed to the minimum extent necessary. The remainder of the terms continue in full force and govern your use of the platform.

We will not change material terms without notifying you first. A notice appears at login and an email is sent to your registered address. Minor administrative edits that do not affect your rights may be made without a separate notification.

Send a data access request via email or live chat. We will verify your identity and provide a summary of the data we hold within a reasonable timeframe as required under applicable data protection obligations.

Yes. All transactions processed through any supported payment method — including Touch 'n Go, GrabPay, Boost and FPX — are subject to these terms. The payment gateway's own terms also apply alongside ours for the payment leg of the transaction.

We may suspend or close an account if we reasonably determine it is being used in breach of these terms, including use from a jurisdiction where access is not permitted by local law, or activity that violates our account-integrity policies.

Raise a dispute through our live chat or email support channel. Set out the specific clause you believe has been misapplied and include your account reference. We will review the decision and respond with written reasons within 72 hours on business days.